Mondial Assistance

We use a combination of national and local crash repair centres to ensure total geographic coverage for all of our requirements.  Our current network includes services such as fully tracked servicing and agreed levels of rotation. 

Fully tracked servicing

The Mondial Aligned Repairer Network provides the customer with a fast and effective emergency service.  Our customer’s minds are put at ease with the knowledge that all repairs come with a 3 year written guarantee of quality and that they will be kept mobile during the repair process.

Agreed levels of rotation

All of our aligned repairers provide new replacement cars and also provide a 24 hour emergency towing service.  Each repairer is audited and inspected on a bi-annual basis to ensure that each case has been handled to the highest standards.   

We use a combination of national and local repairers to ensure total geographic coverage for all our current requirements. Our current network includes services such as fully tracked servicing and agreed levels of rotation.

 

Qualified Professionals 

We have full-time medical and nursing staff on call every day of the year at our headquarters, together with a worldwide network of medical professionals with invaluable local knowledge. At the first sign of a serious problem, one telephone call to our experienced multi-lingual operations personnel is all it takes to organise assistance. The Mondial staff doctor assesses each medical case and will discuss with the treating doctor the recommended course of action. Our local medical agent can provide on-the-spot assistance if necessary as well as accurate medical reports to staff doctors at headquarters. 

Repatriation 

Should repatriation be medically necessary, we have established contacts with airlines and air ambulance operators who have advanced medical equipment on board. Staff doctors are not only experienced in general medicine; they have considerable expertise in aero-medical repatriation. We also have an extensive stock of medical equipment which is used by experienced medical escorts on air ambulances, as well as doctors and nurses escorting patients on scheduled flights. In fact, we can perform up to 50 medical repatriations at any one time. 

Cost Containment

In addition to patient care we are also involved in paying hospital bills, medical liaison, monitoring treatment and, importantly, cost containment of medical fees. The medical team and claims department closely monitor all medical costs incurred and the client and/or insurer is kept informed at all times as the case progresses. Strict control is exercised over care providers to ensure over prescription, over billing and other errors are not made. We will also look after the administration and paperwork. 

No matter where the cry for help comes from, you can rest assured that your employee or customer will be in the best possible hands with Mondial Assistance.

Providing the highest level of property assistance round the clock, 365 days of the year, our network has been developed in line with our Client's needs. We use a combination of national and local providers to ensure total geographic coverage for all our current requirements. Our current network encompasses the following services:

• Heating (CORGI registered)

• Roofing (flat and pitched)

• Electrical work

We also have specialist repairers/contractors that provide the following services: 

• Electrical

• Plumbing

• Drain Clearance

• Locksmiths

• Glaziers

• Fire/Flood

• Security and alarms

• General building

• Tree Surgeons 

Focused Resources 

The size of the Mondial agent network puts Mondial in a unique position, allowing us to tailor our service, support your customers and focus on their needs. We give more work to fewer, selected agents giving us greater control over quality. We are able to pick the best agents available providing a powerful control over quality. We are able to deliver technical knowledge, customer service and technical training quickly, comprehensively and effectively. The transparent nature of our service ensures that positive customer goodwill generated through assistance is reflected on your brand, not our own. 

Mondial runs a smaller agent network than our competitors. This allows us to develop stronger relationships, providing additional work to fewer suppliers, on the condition that they provide us with certain customer-focused benefits. Within the M50, where a large number of assistances take place, this has provided us with the following:  

•  Unmarked Recovery vehicles (excluding the proprietor’s name).

•  All customer facing personnel wearing shirt and ties.

•  All operators technically trained on our Client’s vehicles to ensure a high level of permanent roadside repair.

Independent tradesmen who join Mondial Assistance's network benefit from extremely competitive business rates, guaranteed work and high standards of service delivery. There is no joining fee and the financial benefits can be substantial. In addition to our competitive call-out rates, we ensure that our tradesmen are paid promptly for the work done for us.

For further information please e-mail network@mondial-assistance.ie 

 

If you would like to become part of our Network please click here