Who we are

Our history

In 1950 in Switzerland, when people began traveling more, a team of forward thinking business pioneers created ELVIA Travel Insurance. This year marked the beginning of our story in helping people. Twenty-four years later in 1974, SACNAS-Mondial Assistance was founded in France; and our helping reached a new level. The creation of SACNAS-Mondial Assistance paralleled the development of the assistance business, which, in addition to travel insurance, included roadside, medical and repatriation assistance. In 1979, AGF became a shareholder of Mondial Assistance.

During the 80’s and 90’s, still as two separate entities, (Elvia and Mondial Assistance), we accompanied our corporate clients through their own changes. As they grew geographically, so did we, developing first in Europe and then gradually throughout the rest of the world. In 1995, Elvia joined German’s Allianz Group.

In 2000 Elvia Travel Insurance and SACNAS-Mondial Assistance successfully merged and created our group as we know it today. With nearly 80 years of combined experience and know-how, we became the leading world player in assistance, travel insurance and customer services.

We acquired World Access in the United States in April 2000 and Worldcare in Australia a year later.

In 2006, we launched a new Brand identity and values worldwide. This was a long-term strategic step for us. It showed our dedication to you and your well-being, and reflected our rich, multi-cultural diversity.

In 2007 we hit a landmark year. On January 1st, our four French companies – Mondial Assistance, France Secours, Elvia and SSC – merged to form Mondial Assistance, a unique entity and brand. In doing so, we confirmed and solidified our position in France. And true to our goal to grow internationally, we opened offices in Mexico and India. We also acquired Medvantis, a medical call-centre in Switzerland. We registered our Russian office in 2007 and began operations there on March 1st, 2008.

Today, we operate under a unique brand name and speak to you with a single voice. We are present on all 5 continents and feel right at home in the 28 different countries where we are present. Wherever you go, we are always close by, looking out for you. We are here to make sure you have our help, anytime, anywhere.You – our customers, stakeholders and staff members – were, are and always will be what our business is all about.

Mondial Assistance Ireland Ltd.

Formed in 1990, Mondial Assistance Ireland Ltd. has steadily grown to become one of the largest organisations of its kind in Ireland. Now based in Sandyford, the company made its name in pioneering bespoke emergency assistance services to motorists through motor manufacturers’ own branded schemes. Over the years we have developed new products for insurance companies, financial institutions as well as healthcare and airline companies.

Today, we work in partnership with over thirty five companies who utilise our transparent and seamless services. We provide cover for over a quarter of a million vehicles and over one hundred thousand properties. Annually, we carry out over two hundred thousand customer interactions, including the handling of many thousands of calls for advice and helpline services. Every month our platform issues over 10, 000 policies to our ecommerce travel insurance clients.

There are currently three main business directions within the Company:

Automotive:

Providing a full range of customer assistance services to prestigious motor manufacturers

Corporate & Travel

Providing all encompassing assistance and travel services to insurance companies, financial institutions and other blue-chip organisations

Insurance

Providing a suite of services on behalf of our customers in the insurance sector.

Our headquarters in Dublin 18 enables us to situate our core functions under one roof and implelment new technology whilst allowing us sufficient room for planned expansion. The rapid growth of the company is testament to the quality of our services and also to the way in which we have continually identified and developed new products and services in anticipation of changing markets and needs.