Mondial Assistance

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How can we help?

Automotive Services

Keeping one step ahead

Keeping one step ahead in a world of constants would be easy.  But this is not the case. And certainly not for the automotive industry. The only constant here is that things are always changing. Manufacturing processes, environmental and safety standards, and of course, Customers. Customers are more knowledgeable than ever, and expect increasingly more for their money.

With these pieces of the puzzle putting tremendous pressure on the auto industry, suppliers have to reassess how they work, and to think outside the box. They must meet the challenges head on, or simply lose business. In this context, Mondial Assistance has flourished. We are not only meeting the industry’s demands, but we’re also staying one step ahead.

We're here to help

We're here to help

You may very well ask how we do this? We were created in 1974 to help motorists and auto manufacturers alike. This has been our mission from the very beginning. And thinking outside the box? It’s always been second nature to us. We realised early on that if we couldn’t identify our customers’ expectations and continually innovate new solutions to meet their changing needs, then we wouldn’t be fulfilling our mission to help. And we wouldn’t be able to stay ahead.

We make it our business to know your business

Today we have 35 years of expertise under our belt, and are the largest assistance organisation in the world. We didn’t get to where we are by digging in our heels when change was in the air. No, we’re where we are because we have spent the past 35 years listening to you and your customers, learning your business, assessing your needs, challenging the status quo and adapting our methods and offers to your ever-changing environment. An example? Telematics. Since 2002 we’ve invested heavily in this booming technology. Today, Telematics, from vehicle tracking to remote door unlock, is just one of the ways we keep you and your customers satisfied.

Our help knows no limits

We help auto industry clients and customers 24/7 in more than 50 countries worldwide with solutions that are made to measure.  Made to measure? That’s right! We understand that everyone’s unique. To honour this, we adapt everything we do to ensure that we deliver solutions designed specifically for you. Whether it’s Roadside Assistance, Accident Management, Telematics, Shortfall Insurance, Extended Warranties, Service and Maintenance Management, or CRM. The choice is endless. And we make sure that every solution is exactly right, everywhere, every time.

Yes, we distribute to you too!

Yes, we distribute to you too!

You might be a Vehicle Manufacturer, Dealer Group, Importer, Leasing or Rental Car company or a Fleet Management business. Or maybe you’re a Bank, Insurer, Petrol or Tyre Retailer, or any business with assistance or customer service needs. That’s good! We design and distribute our products to each and every one of you. So, why not contact us today and let us know how we can help.